FAQ
Common purchase queries answered
Orders and Shipping
We aim to deliver your order within 5 to 8 business days.
Go to the My Account page and click on Create Account
If you’ve already placed an order, please contact us directly. We’ll be happy to update the shipping address for your order.
For future orders, you can change the shipping address during the checkout process before completing your purchase. If you need to update an address after an order has been placed, just get in touch with our customer support team.
You can track the status of your order by providing us with your order number. Once the order has shipped, we will provide you with a tracking number that you can use to monitor the delivery progress.
No, we do not store your credit card information on file. Your payment information is securely processed through our payment gateway and is not retained by our system.
Yes, we currently ship to the United States. We are also working on expanding our shipping capabilities to Canada in the near future.
While we aim to ship all items together, there may be cases where certain products need to be sent in separate packages
Returns and Exchanges
We accept returns within 7 days of delivery, and the item must be unused and in its original condition. A 20% restocking fee applies.
If you receive the incorrect item, please contact our customer support team. They can assist with processing a return or exchange.
If your order arrives damaged, also reach out to our customer support. They will help facilitate a return or replacement.
For return instructions, please check our website or contact customer support. They can provide the proper return address.
You can reach our customer support team by email, or through the contact form on our website.
If you entered the wrong shipping address, let our support team know as soon as possible. They can try to intercept the package or assist with a reshipment.
You may be able to cancel or modify your order, but this depends on the status of your order. Contact our customer support team as soon as possible.
Yes, we do offer pre-orders for items that are currently sold out. You can place a pre-order, and we’ll ship your item as soon as it becomes available.